Shipping policy

Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with HandyCart. We are committed to providing a smooth, reliable, and convenient delivery experience for customers across the United Arab Emirates.

1. Delivery Coverage

HandyCart currently delivers across the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

Some remote or restricted locations may require additional delivery time or may not be serviceable by our courier partners.

2. Order Processing

Orders are normally processed within 1–2 business days after they are successfully placed.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a confirmation message containing your delivery or tracking information, where available.

3. Delivery Time

Our standard delivery time within the UAE is generally:

2–5 business days after order processing.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, promotional periods, or other circumstances outside our reasonable control.

We always aim to deliver your order as quickly as possible.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

From time to time, HandyCart may offer free shipping promotions or special delivery offers. Any applicable promotion will be displayed on our website or during checkout.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may choose this payment option at checkout.

COD availability may vary depending on location and product.

Customers are responsible for providing an accurate and complete delivery address and contact number.

6. Incorrect or Incomplete Address

Please carefully check your delivery information before completing your order.

HandyCart is not responsible for delays or failed deliveries caused by:

  • Incorrect address information

  • Missing apartment, building, or villa details

  • Incorrect phone number

  • Customer being unavailable to receive the order

  • Failure to respond to the courier

  • Refusal to accept the shipment

Additional delivery charges may apply if an order needs to be re-shipped because incorrect information was provided by the customer.

7. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its operational procedures.

If the courier is unable to reach you, they may contact you using the phone number provided at checkout.

Please ensure that your phone number remains reachable until your order is delivered.

8. Delayed Deliveries

Although we aim to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Public holidays

  • Courier operational issues

  • High order volumes

  • Traffic or road restrictions

  • Incorrect delivery information

  • Events or circumstances affecting transportation

If your order is significantly delayed, please contact us at [YOUR CUSTOMER SUPPORT EMAIL] and we will assist you.

9. Damaged or Incorrect Orders

If you receive a package that appears damaged, opened, or contains an incorrect product, please contact us as soon as possible at:

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Please provide your order number and clear photographs or videos of the package and product where applicable.

This helps us investigate the issue and provide an appropriate solution.

10. Lost Orders

If your order appears to be lost during delivery, please contact our customer support team.

We will coordinate with the relevant delivery partner to investigate the shipment and determine the appropriate resolution.

11. Changes to Your Delivery Address

If you need to change your delivery address, contact us as soon as possible after placing your order.

We cannot guarantee that address changes can be made after an order has already been dispatched.

12. Contact Us

For shipping-related questions, please contact:

HandyCart

Email: [handycart00@gmail.com]

Phone/WhatsApp: [+923042088952]

Business Address: [united arab emirates]

We are happy to assist you with your order and delivery questions.

HandyCart reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with an updated effective date.